If you are not 100% satisfied with the product purchased directly from the Aidot website, Please reach out to AiDot customer support (help@service.aidot.com) to initiate a return. The Aidot returns policy allows you return the item/s back to us for a refund for the price paid, or exchange for an item of the same value provided the following terms are met:
If these conditions are met, Aidot will arrange an exchange or refund for the price paid for the product. We will provide instructions on where to ship your return. Returns must be sent to the address provided by our support team — do not send returns to any other location unless instructed.
Customers are responsible for return shipping costs, unless the return is for a defective or incorrect item.
We recommend using a trackable shipping service and/or purchasing shipping insurance — we can't guarantee that we will receive your returned item otherwise.
Return shipping is at your own risk; we are not responsible for lost or damaged return shipments.
Once we receive and inspect your return, we will:
Refunds are typically processed within 3–7 business days from receipt at our warehouse. Please note your bank or payment provider may take additional time to post the refund to your account. If your return does not meet the policy conditions, your refund may be delayed or adjusted accordingly.
In the instance of bundle offers, all items within the bundle must also be returned or the value of the unreturned items will be deducted from any available refund. If you want to return your goods, please contact us: help@service.aidot.com. If you return your kit, the right of membership will be canceled at the same time.
Orders may be canceled before shipment. Once an order has shipped, it must be returned through the standard return process.
Note: Our Return Policy lasts 7 days. If 7 days have gone by since your order is delivered, unfortunately we can't offer you a refund or exchange.